"Technical content strategist and writer with 14+ years of experience transforming complex technical concepts into high-impact content for enterprise SaaS, cloud, and technology companies. Proven track record of driving measurable business results through strategic content initiatives:

  • Increased website traffic by 85% through expertly crafted technical content for cloud platforms (AWS, Azure), IoT, AI, and emerging technologies
  • Reduced customer support inquiries by 40% through comprehensive technical documentation and knowledge base optimization
  • Accelerated sales cycles by 35% through strategic content that effectively communicates complex technical value propositions
  • Built and scaled content operations that achieved 70% YoY growth in enterprise content repositories

I specialize in:

  • Technical documentation and API documentation
  • Product marketing content and technical blogs
  • White papers and case studies
  • Knowledge base and help center content
  • Technical SEO optimization
  • Content strategy and operations

Having worked with leading technology companies across the US and APAC markets, I bring deep expertise in cloud services, enterprise software, and developer tools. I combine technical knowledge with marketing acumen to create content that resonates with both technical and business audiences.

Current availability for:

  • Technical documentation projects
  • Content strategy consulting
  • Technical blog writing and editing
  • API and developer documentation
  • Technical marketing content creation

Let's discuss how I can help strengthen your technical content strategy and drive measurable business results.

Featured Work

Explore a featured selection of my high-ranking articles on cloud computing, DevOps, AI/ML, and enterprise technology that have consistently driven 200%+ growth in engagement and organic traffic.

Investing In A F&B Business With Top Franchise

Have you ever wondered which is easier to start up and manage: a food & beverage (F&B) franchise or your own business? It is difficult to objectively admit that a well-established food franchise business in Singapore is better than starting on your own. However, you can certainly be assured that taking up a franchise business tends to be much easier than you think. So let's get into it.

Is It An Opportune Time To Invest In A Food Franchise Opportunity In Singapore?

Singapore is a melting pot o

How Flosum's 1-click Rollback Makes Salesforce DevOps Easy

Have you experienced downtime caused by buggy releases?

Let’s say your app gets through production, maybe your APEX class is working, the tests were all good, QA was phenomenal and it even goes through internal QA testing and finally to production. But just then you receive a call from the client saying that it is not working at all! It is not updating any field and the client can’t use Salesforce. The client wants you to immediately roll back the app to its previous state so they can start usi

Outsourcing the Medical Billing Process and the Benefits on Human Resource Management

Medical billing can be demanding and challenging!

This is true especially for small medical practices like HMEs and DMEs where a major challenge with their in-house medical billing services is the management of human resources. Outsourcing the medical billing process allows your human resource management department to contribute to the bottom line in many ways. It does not just address key aspects of HR’s traditional roles like high employee turnover, retention, and other administrative tasks.

Why Salesforce Developers Trust Flosum’s Intelligent Conflict Resolution?

Megan, the Salesforce developer lead of a global digital agency, was struggling to meet the deadlines of the past three releases. By failing to deliver the features on time, her Salesforce development team costs a major loss in profits for the agency and their clients. One reason behind the delay was Megan’s team was spending countless hours on manually resolving manual GIT conflicts. GIT’s traditional merge conflict is difficult to use with Salesforce and as the team of Salesforce developers gr

Top 5 Benefits of Optimizing Your Revenue Cycle With an Expert Billing Partner

For a DME/HME, choosing between providing timely and high-quality patient care and focusing on business-building practices, can seem unending and frustrating. If delivering effective therapy is the driving force for a DME/HME, then effective financial management is the way to ensure focus on deliverables remains primary. Revenue cycle management is central to DME/HME sustainability. A MarketWatch report says the North American healthcare revenue cycle management market is expected to witness a c

How to Expedite Salesforce Deployment Time? | Flosum

“Get used to it”!! Is this the first reaction you hear to the long deployment times in the Salesforce development cycle? You’d agree that long deployment times are a reality in the SFDC world. Deployment, especially in large enterprises can be excruciatingly time-consuming because of the number of test classes that Salesforce is required to run.

Moreover, with the advancement of technology, customers now seek frequent and quicker releases in shorter intervals therefore there is a need to expedi

Choosing a HIPAA Compliant Company for Medical Billing

Patient records, 15,085,302 in total, were breached in 2018 as per the latest Protenus 2019 Breach Barometer Report. This total number of affected patient records is triple the 2017 data (5,59,438 affected patient records).

Stealing Protected Health Information (PHI) is fast becoming a lucrative business to cybercriminals. They have almost doubled the number of cybersecurity attacks to target valuable healthcare data. In fact, CNBC reported that your social security number and credit card infor